The Evolution of Business Service Management (BSM)

Looking back, the emergence of business service management (BSM) seems inevitable. This new generation of tools helps IT organizations manage technology infrastructures within the context of the key services they provide for their customers. BSM tools are critical enablers for the increasingly popular process-focused IT Service Management (ITSM) approach. What’s driving this evolution to BSM […]

person schatziaccess_time August 11, 2016launch Read More

Operational Business Intelligence and Supply Chain Performance Management – The SCOR Model

With enterprise application integration driving so many changes within organizations, traditional methods of measuring business performance need to be augmented.Organizations must not only perform well: they must be able to identify how they perform, well or poorly – and why. Internal information isn’t enough: companies need to look at and analyze information from business partners […]

person schatziaccess_time August 11, 2016launch Read More